Instructions

  1. Simply choose your support representative from the list below or enter in the session key that was provided to you by your designated technician.
  2. Once you have submitted your request you will be prompted by a dialog box.
  3. Now click here for specific browser instructions.
    Internet Explorer (Windows)Firefox (Windows)Safari (Mac)Firefox (Mac)
    1. Click Run.1. Click Save file.1. Double-click the "nssdcust-xxxxx.dmg" file in the Downloads window.1. Click Save to Disk.
    2. Click Run again.2. Click Open from the Downloads window.2. Double-click the Bomgar icon.2. Click Open from the Downloads window.
    3. Double-click the Bomgar icon.
  4. Wait for your support representative to join the session.
  5. Once the session has ended any software installed will be removed automatically and a technician will no longer have access to your PC.
Note: Some personal firewalls such as Norton Security Center, ZoneAlarm, BlackICE, or McAfee Security Center may prevent you from establishing a connection with a technician. It is recommended that you disable this software prior to requesting help.

Representatives  

Session Key  

Services provided by:


  • COLA Geeks
  • Education Department
  • Enterprise Computing Group
  • Granite State Technical Assistance Center
  • Help Desk Professional Services
  • Health & Human Services
  • Network Operations
  • Technical Services and Consulting Group
  • WSBE Tech Support
  • Life Sciences & Agriculture
Copyright © 2002-2010 Bomgar Corporation. Redistribution Prohibited. All Rights Reserved.

Questions?
Copyright © 2009, UNH IT
University of New Hampshire
Durham, NH 03824
Remote Support by BOMGAR Remote Control Software for PC, Mac®, Linux®, and Mobile Support